At KASSYAF, we prioritize ensuring your orders are carefully packed and dispatched as quickly as possible!
ORDER PROCESSING
Once you've placed an order, please allow 2-5 working days for it to be processed. After that, you will received a tracking number, which will become active within 45-72 hours once your parcel is collected by the courier.
Orders placed on Saturday or Sunday will be processed on the next working Monday.
LOCAL SHIPPING
• Peninsular Malaysia: 2-3 business days once shipped from our warehouse.
• Sabah/ Sarawak: 5-7 business days once shipped from our warehouse.
The time frame above includes both processing and delivery.
INTERNATIONAL SHIPPING
• Singapore: 4-7 business days once shipped from our warehouse.
- Indonesia: 5-8 days once shipped from our warehouse.
• Worldwide: 5-10business days once shipped from our warehouse.
All internation orders are subject to shipping, customs, and duty fees, which must be paid by the recipient. We recommend contacting your local customs office for details before placing an order. KASSYAF is not responsible for parcel damages during transit by the courier.
LOCAL PICK-UP
For those who prefer to pick up their orders, you can do so at KASSYAF HQ. Kindly provide any of following as proof of purchase:
1. Order ID
2. Full Name
3. Email
4. Contact Number
LOCATION:
KASSYAF, 77-1 First Floor, Jalan CU 12/36C, Setia Alam, 40170 Shah Alam, Selangor
KASSYAF Alor Setar, 1A/29, Kompleks Pekan Rabu Alor Setar, 05000 Alor Setar, Kedah
Pick-Up Hours:
• Tuesday-Sunday: 11.00 am - 5.00 pm (Break: 1.00 pm - 2.00 pm)
• Closed: Monday and Public Holidays
TRACKING YOUR ORDER
Once your order is shipped, you'll receive a tracking number that becomes active within 48-72 hours.
• Peninsular Malaysia: J&T Express
• Sabah & Sarawak: J&T Express
• Internatioal Order: J&T Express
For pick-up customers, please allow 24-48 hours for your order to be processed after successful payment.
NOTES: Delivery may take slighly longer during peak seasons. Thank you for your understanding and patience!